Deepening Services, Building a Shared Future | Our General Manager Leads Team to India for Customer Follow-Up and Technical Support

Recently, to strengthen customer partnerships and enhance service quality, General Manager of Hebei Guoning Company, personally led a team of professional sales engineers to India for an in-depth follow-up visit to local clients’ lost foam equipment production lines. The team also provided technical guidance and maintenance services. This initiative underscores the company’s commitment to overseas clients and reflects Hebei Guoning’s customer-centric philosophy and pursuit of excellence in service.

Upon arriving in India, the General Manager and the delegation immediately visited the client's production site, where they conducted in-depth discussions with the personnel responsible for the lost foam equipment production line. They thoroughly investigated the challenges and actual demands encountered by the client during the operational use of the equipment. Subsequently, accompanied by the client, the team performed a meticulous inspection of the lost foam production line. Drawing on extensive professional expertise and technical proficiency, they swiftly identified potential issues within the equipment and formulated tailored solutions.

During the technical guidance session, our specialists delivered comprehensive training to the client's operators, grounded in robust knowledge of lost foam casting. The program covered daily operational protocols, critical maintenance practices, and systematic troubleshooting methodologies for common malfunctions, all explained through accessible demonstrations and hands-on instruction. Simultaneously, addressing the client's queries about process optimization, the team proposed actionable enhancement strategies tailored to the production line's specific conditions, aimed at elevating operational efficiency and product quality.

This visit exemplifies Hebei Guoning Company's commitment to its "client-centric" service philosophy. Through close collaboration and technical support, it not only resolved critical operational challenges but also strengthened bilateral cooperation, laying a solid foundation for future strategic partnerships. Moving forward, Hebei Guoning will maintain its professional, focused, and efficient service standards while continuously advancing technical capabilities. The company remains dedicated to delivering premium, integrated lost foam solutions for global clients, working collectively to forge a mutually prosperous future.